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AI integration
AI Support Assistant (RAG)
A retrieval-grounded assistant that deflects repetitive support questions.
- Year
- 2026
- Role
- AI integration
The problem
Support was drowning in repetitive questions already answered in the docs.
The approach
We built a retrieval-augmented assistant grounded in the client's knowledge base, with evaluation and guardrails to keep answers accurate.
The outcome
A large share of routine tickets are now resolved instantly, freeing the team for hard cases.
Want results like these?
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